GENERAL INFORMATION

1. How long have you been in the existence?

Multihome Ventures has been in operation for 30 years and counting

2. How many branches do you have?
We have 3 branches but with a nationwide delivery reach. 2 branches in Kumasi and one in Accra.
3. Do you do online sales?

Yes, we have this Website as an E-commerce platform dedicated to online sales, enquiries, payments and all forms of transactions.

4. What is your office/showroom opening hours?

Our office/showroom opens at 9am to 5pm on week days.

SHOPPING INFORMATION

1. From which country(ies) do you get your supplies

The country(ies) of our supply are accessible at our branches, showroom and online platforms.

2. Do you hold stocks of all products?

All listed products are usually in stock. if they aren't you will be notified.

3. charges for orders from the Online Shop?

No, there are no charges for making purchases online rather you get products at discounted rates for online purchases.

4. How long will delivery take?

Depending on your location, usually it takes within 1-3days

5. What exactly happens after ordering?

Our sales team will get in touch with you swiftly via your contact details provided at the checkout page.

6. Do I receive an invoice for my order?

Yes, you do receive an invoice via the email address provided at checkout page.

PAYMENT INFORMATION

1. What’s your payment terms

We accept full payment before delivery of goods.

2. Do accept online payments?

Yes, we do!

3. Are payments made refundable?
Payments made are non-refundable except for special cases which gets specially dealt with.
4. Can one make payment in instalment?

Yes, payments can be made in instalment but full payment must be made before item(s) is delivered.

ORDERS & RETURNS

What is wishlist?

A Wishlist is an eCommerce website feature that allows consumers to save items that piqued their interest. It's a collection of products that a user may or may not buy in the future.

What should I do if I receive a damaged or wrong product?

If the damage is from our end, your purchase will be replaced after our team have analysed the situation.

Can I change or cancel my order?

Yes, you can.

What is package tracking in my orders?

Package tracking is the process of updating consumers about the location and status of their package throughout the entire delivery process, including shipping, sorting, warehousing, and drop off.